Mrs C Jones, Kent
‘ I was very impressed with the speed in which my plight was acted on, as well as the courteous and confident manner.’
Mrs R Hollingsworth
‘ Excellent Service ’
Mrs Olivia Smith
‘ I would like to congratulate your staff. They were very polite and courteous at all times throughout ’
Mrs R Davidson
‘ I found the company very friendly and professional to deal with.’
Mrs L Plumb
‘ The personal attention from your staff was wonderful and thoroughly professional.’
Mrs S Simmons
‘ I have had an awful 2 + years of worrying about my husband. I am so so pleased your Honey Trapper did not work on my husband and my fears were 110% unjustified. We can now really get on with our life.’
‘ I cannot believe how quickly your team were on the case and how quick I found out. Not a happy ending though.’ ‘ She WAS unfaithful’ SARAH QUINN, I hope you are satisfied?’
Mr D Maskell
‘ We ( David and Jenny Maskell ) are over the moon at the results of the DNA test that was carried out thank you, thank you, thank you.’
Terms & Conditions
Basis of Contract
Services are engaged subject to them being available for engagement at the time required by the Client. The Company will not be liable for any loss suffered by the Client because the Services are unavailable for engagement where this is due to circumstances beyond our control.
Hire Equipment are hired subject to them being available for hire at the time required by the Client. The Company will not be liable for any loss suffered by the Client because the Hire Equipment is unavailable for hire where this is due to circumstances beyond our control.
If the Client is an individual and the hire would be covered by the Consumer Credit Act 1974 the Hire Period shall not exceed 3 months, after which time the Contract shall be deemed to have automatically terminated. Accordingly the hire of any Hire Equipment is not covered by the Consumer Credit Act 1974.
Costs & Payment
Payment will be before commencement of services.
Payments by you on time are an essential condition of the Contract. Payment shall not be deemed to be made until we have received either cash or cleared funds in respect of the full amount outstanding.
Some work, in which the time to be spent can be predicted with confidence, can be the subject of a fixed quotation. In other types of work The Company are only able to give an estimate of the cost, based upon the information known from the outset. If circumstances change resulting in additional work that could not have been foreseen, The Company will agree with the Client the basis of fee for the additional work.
The Company keep a record of the time spent upon clients business, by both our detectives and their assistants ("fee earners"). The Client will be advised as to the fee per hour of the fee earners who are likely to work on the Clients case.
Expenses that occur on or as part of the case, as an external expense to the Company. Including fees paid to third parties for such matters as expert’s reports, registration fees. The Company reserve the right to ask the Client to fund proper expenses incurred or to be incurred in connection with the client’s affairs, as and when they arise.
Equipment
Risk in the Hire Equipment will pass immediately to you when they leave our physical possession or control.
Risk in the Hire Equipment will not pass back to us until they are back in our physical possession. This shall apply even if we have agreed to cease charging the Rental.
Ownership of the Hire Equipment remains with us at all times. You have no right, title or interest in the Hire Equipment except that they are hired to you.
Liability
The Company shall not be liable for loss and/or damages sustained by the client by reason of any cause whatsoever.
The Company shall not be liable for loss and/or damage sustained by the Client resulting from any acts, errors or omissions by the Company or its employees.
The Company shall not be liable for loss and/or damage sustained by the Client resulting from any reliance placed upon information provided to the Client by the Company.
Cancellation
The client agrees to provide 48 hours notice of cancellation of any booked time or services and to accept billing for services booked should such notice not be given. The client may not withhold payment of any invoice or other amount due to the Company by reason of any right of set-off or counterclaim which the client may have or allege to have for any reason whatsoever, or be due any monies back which are held by the Company as an upfront payment for services.
We do not offer refunds unless otherwise stated by us in writing, prior to our receipt of cleared funds.
All monies must be paid in advance for all work to be carried out with the exception of expences, which must be paid in full, within 48 hours, with no exception.
Any balance outstanding to the client, will be used as credit, that can be used in future investigations.
We offer no guarentee of a result, in any surveillance / honey trap or outbound work the company or its employees undertake.
We will not be held responsible for any loss of the subject whilst on surveillance and any hours booked prior to the start of any job will be the hours payable in the event of any loss or cancellation.
We offer no guarantee of results in any surveillance or outbound work that we undertake.